Return Policy

Return  Policy

At Mac's Marine, we want you to be satisfied with your purchase. If you are not completely happy with an item, we are here to help.

1. General Returns

If you wish to return an item, please contact us within 7 days of receiving your order. To be eligible for a return:

  • Items must be in their original, unused condition and in the original packaging.
  • You must provide a proof of purchase (receipt or order confirmation).
  • Special order items, clearance items, or custom-configured boat packages may not be eligible for return. Please contact us to confirm.

2. Faulty or Damaged Items

In accordance with Australian Consumer Law, if a product is faulty, significantly different from the description, or does not perform as advertised, you are entitled to a repair, replacement, or refund.

Please contact us immediately:
Phone: 02 6765 8858
Email: [email protected]

3. How to Process a Return

Contact Us: Reach out to our team via phone or email with your order number and the reason for the return.
Assessment: We may request photos or further details if the item is alleged to be faulty.
Return Shipping: Unless the item is faulty, the customer is responsible for shipping costs for returned items.
Processing: Once we receive the returned item and confirm its condition, we will process your refund or exchange within 7 days.

4. Non-Returnable Items

For safety and hygiene reasons, certain products cannot be returned, including:

  • Opened or used safety equipment (e.g., life jackets).
  • Personalised or cut-to-length items.
  • Software or electronics that have had their seals broken.

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